Policies
IN STOCK POLICY – We do not always have all of the products we sell on hand! There will be items that you want that you’ll need to pre-order so please order in advance and not last minute. If you need to do a pre-order, please contact us through email or for faster response DM us on Instagram @CheCollectionnn or text us at (954)314-3896.
PAYMENT POLICY – Your shipping and billing information MUST match. If they do not your order will be canceled, and money refunded.
PICKUP POLICY – If you would like to do a free pickup in Miami, Florida, please select customer pick up at check out and contact us via Instagram DM @CheCollectionnn or text us at (954)314-3896 to set up a time for your pickup.
PICKUP SCHEDULE
M: 11:30 a.m. to 4:30 p.m.
T: 5 p.m. to 8 p.m.
W: 11:30 a.m. to 4:30 p.m.
Th: 5 p.m. to 8 p.m.
F: 11:30 a.m. to 8 p.m.
** Times are subject to change, if these times do not work for you please contact us! **
SHIPPING POLICY – Once your order is placed there is a mandatory processing period. This processing period takes 48-72 hours and once your payment clears then your order will be shipped out. Once shipped out you will receive an email that’ll include your tracking number. Shipping takes 3-5 business days excluding weekends or holidays.
*DISCLAIMER*
Chē Collection is not responsible for any lost or stolen packages. We are also not responsible for any unexpected delays on the shipping company’s behalf.
**UPDATE** Due to the virus there have been shipping delays, so please be patient and order ahead of time. If there are any questions or inquiries regarding shipping, please contact us via Instagram DM @CheCollectionnn or text us at (954)314-3896 for a timelier response.
RETURN POLICY – Chē Collection ensures you top quality from our products to our customer service. Due to the nature of our products and us enforcing health guidelines we cannot issue a refund or exchange. ALL SALES ARE FINAL! Only exception is if there is a mistake done on our behalf. Please contact us immediately if this is the case, so we can remedy the situation.
FAQ
- How much hair should I buy?
- When buying bundles, the amount you need can range from 3-5 bundles. If these bundles are to be installed with a frontal or closure, you should get about 2-3 bundles depending on the desired thickness. If you are doing a natural sew in or bond in with leave out, then you may need 3-5 bundles depending on the desired thickness.
- What is the lifespan of my hair?
- Our virgin hair can last up to one to two years with proper hair care and treatment.
- Can I style my hair with heat?
- Of course, treat your extensions like your natural hair and apply heat in moderation.
- It is recommended that you apply a heat protectant along with some anti frizz serum for a sleeker and silkier look.
- Can I bleach or color my extensions?
- Yes, you can! We recommend you seek professional assistance for coloring your hair extensions to ensure the best quality.
- I want a product/service I saw on Chē Collection’s social media that is not yet on the site. How do I go about booking or purchasing?
- Please email, text, or DM us and we will get back to you within 24-48 hours.